Limited warranty

Quevo Audio Limited (“Quevo Audio”) warrants to the original purchaser, that this product, when purchased new in its original packaging from an authorised vendor, and when used in accordance with Quevo Audio instructions and recommendations in documentation accompanying the product, will be free of defects in material and workmanship that existed at the time of such purchase and that cause a failure of the product to perform in accordance with accompanying product documentation, for a period of 1 year from the date of the original purchase of the product in its original packaging from an authorised vendor (“Warranty Period”).

If such a defect arises and a valid claim is received by Quevo Audio within the Warranty Period, at its option, Quevo Audio will (a) repair the product at no charge, using new or refurbished replacement parts, or (b) exchange the product for a product that is new or that has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product.

To make a claim and to obtain repair or replacement within terms of this warranty, please return the product with proof of purchase receipt, description of defect and transportation to: Quevo Audio Limited, PO Box 22, RG27 9YZ

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping.

This limited warranty does not apply: (a) to Quevo Audio products not purchased from an authorised retailer or dealer; (b) to damage caused by maintenance or service performed by anyone other than Quevo Audio; (c) to a product or a part that has been tampered with or modified by anyone other than Quevo Audio; (d) if any Quevo Audio serial number or product identification has been removed or defaced; (e) to exposure of the product to heat, cold, sun, water or other liquids, chemicals, animals, dirt, sand or other contaminants; (f) to persons who purchased the product in used condition or in unpackaged form, or who purchased for resale, lease or lending or other commercial uses; or (g) to acts outside the control of Quevo Audio, including, without limitation, vandalism, fire, storms, earthquake, flood, or Acts of God.

No Quevo Audio vendor, retailer, reseller, agent, or employee is authorised to make any modification, extension, or addition to this warranty. The extent of Quevo Audio’s liability under this warranty is limited to the repair or replacement provided above, and in no event shall the company’s liability exceed the purchase price paid.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER VERBAL OR WRITTEN, EXPRESS OR IMPLIED. QUEVO AUDIO SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF QUEVO AUDIO CANNOT LAWFULLY DISCLAIM OR EXCLUDE IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN, TO THE EXTENT POSSIBLE, ANY CLAIMS UNDER SUCH IMPLIED WARRANTIES SHALL EXPIRE UPON EXPIRATION OF THE WARRANTY PERIOD. TO THE MAXIMUM EXTENT PERMITTED BY LAW, QUEVO AUDIO IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION OF THE PRODUCT, OR UNDER ANY OTHER LEGAL THEORY.

This Limited Warranty and any disputes arising out of or in connection with this Limited Warranty or the condition of the product, documentation or packaging. ("Disputes") shall be governed by UK law, without regard to the conflicts of law principles thereof. The Convention for the International Sale of Goods shall not apply and is specifically excluded.

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, THAT VARY FROM STATE TO STATE AND JURISDICTION TO JURISDICTION, AND THAT SHALL NOT BE AFFECTED BY THIS LIMITED WARRANTY. THIS WARRANTY CANNOT BE TRANSFERRED OR ASSIGNED.

If any provision of this Limited Warranty is unlawful, void or unenforceable, that provision shall be deemed severable and shall not affect any remaining provisions. In case of any inconsistency between the English and other versions of this Limited Warranty, the English version shall prevail.

For warranty information questions, please email info@quevoaudio.com.

Exchanges and refunds

Within 30 days of the original purchase of the product (Exchange/Refund Claim), a new product may be exchanged for another Quevo Audio product or returned for a refund, subject to the following terms and conditions. To obtain an exchange or refund, you must obtain a Return Merchandise Number (RMA), and Quevo Audio must receive the product with your original packing slip and proof of purchase within the Exchange/Refund Period. RMAs are valid for 10 days. To obtain an RMA number, contact Customer Services at returns@quevoaudio.com.

SEND THE PRODUCT WITH YOUR ORIGINAL PACKING SLIP AND PROOF OF PURCHASE AND RMA NUMBER, ALONG WITH A NOTE INDICATING WHETHER YOU WANT TO EXCHANGE THE PRODUCT (AND IF SO, WHAT OTHER QUEVO AUDIO PRODUCT YOU WANT TO ORDER) OR A REFUND, TO: QUEVO AUDIO LIMITED, PO BOX 22, RG27 9YZ

Shipping charges incurred in connection with the exchange or return of new merchandise are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Quevo Audio.

Upon receipt of a valid exchange/refund claim during the Exchange/Refund Period, Quevo Audio will, in the case of an exchange, credit the purchase price of the exchanged product (exclusive of taxes and shipping/handling/insurance/duty charges) toward the online order of an in-stock Quevo Audio product. In the case of a refund, Quevo Audio will refund the purchase price of the returned product (exclusive of taxes and shipping/handling/insurance/duty charges) within 30 days of the receipt of the refund claim.

Quevo Audio reserves the right to decline any return or exchange where the product is not in like-new condition. Like-new means the complete product in the original carton with all equipment, packaging, warranties, manuals and/or accessories without damage (including without wear and tear). In-stock online orders generally ship within two days after an order is received, so if you would like to cancel an order after it is already placed, it must be done within 24hrs.

Contact returns@quevoaudio.com with your sales order number and a refund will be issued. Please be aware for all orders outside the UK, there may be applicable shipping duties and fees for which Quevo Audio is not responsible.